Customer Interviews No. 2

Fine Tuning: I still feel as if my idea of an opportunity, sch as my sound barrier idea, is on track.

Fine Tune "Who": I did talk to the right customers this time. What I did differently was how I asked the questions. I added a more warm greeting and I didn't ask them about the cost or if it would attract others to live in the area, I let them say it for themselves if it came up. My conceptualization of who my customers for this idea was still the "who" would this idea affect.

Tweaking Interview Q's: Instead of boldly cutting through each question, I feel like it went more smoothly than before.

    Hello, I'm Joseph, what' your name?

    How are you doing so far today?

     What are your thoughts about living in a dorm or apartment? Anything you would like to share?

     Can you hear people in other room like pipes in the walls, annoying sounds? How often?

     Would you think it would be good if there were sound barriers in the walls to diminish those sounds?

     What would you describe as the advantages and disadvantages of implementing this type of project in dorms and apartment buildings?

Go Talk To Customers!:

Learned About Opportunity: I feel more confident that most people would enjoy having a little more privacy in their rooms.

Learned About Interviewing Customers: 

Three tips that I would give to next semesters students:

1. Take your time. Don't talk as fast as I do (which after watching the interviews I realized that I talk way too fast out of habit).

2.  Get to know the individual. Part of interviewing people is to figure out if these are the type of people that you need answers to come from and your not getting information from the wrong sample.

3. Ask for negative feedback. Just as I did, ask about the disadvantage of your opportunity, as well as the advantage. This will give you information on how to tweak it.

Customer Interviews No. 1

The Opportunity:  Creating sound barrier between the walls of dorms to diminish a lot of neighboring sounds which will increase the happiness of annoyed residents and give the dorm better reviews.

Who has this unmet need: Students who live in resident halls


Questions:

• Are you a student here at UF?
• Do you live in a dorm at UF and if so, what are your thoughts so far?
• Can you hear people in other rooms or pipes in the walls? (If yes, how often. If no, move on.)
• Would you like it if the hall had sound barriers in the walls that would diminish the sounds you hear from other rooms, thoughts?
• If not said, ask if they think more people would want to live in that hall?

Talking with customers:

Learned about the Opportunity: The opportunity, to place sound barriers between the walls, will increase the happiness of the resident but it wasn't the biggest issue for people living in dorms.

Learned about interviewing customers: I couldn't remember everything that I was going to say until the few last tries of the interviews. Customers were more likely to tell me other issues for residents, such as themselves, if I asked them more vague question like their thoughts on living in a dorm, for example.